RETURNS · 30-DAY TASTEBUD GUARANTEE
DON'T LOVE IT?
WE'LL FIX IT.
We stand behind every strip. If POOFS isn't for you, or something arrived less than perfect, we'll make it right — no receipts, no runaround.
HOW IT WORKS.
STEP 01
1
Email us
Send a note to returns@poofs.co within 30 days of delivery. Include your order number and a one-liner about why.
STEP 02
2
We respond
Within 1 business day we'll send a prepaid return label, a refund, or a replacement — whichever makes sense.
STEP 03
3
You're sorted
Refunds hit your card within 5 business days of us receiving the return (or instantly if we just credit it).
THE RULES.
What's covered
Unopened tins, partially-used tins, even fully-finished tins if you genuinely didn't vibe with it. Subscription orders, one-time orders, gifts.
Window
30 days from delivery. After that, we still want to hear from you — we just can't promise a full refund.
Bundles & subscriptions
Bundles refund as a unit. Subscription returns get a full refund on the most recent order, no questions.
Damaged or missing
If your order arrives damaged or short, send a photo to returns@poofs.co and we'll replace it within 48 hours. No return needed.
What's not covered
Sale and clearance items (those are final sale and marked as such). Custom or co-branded tins. Strips that are confirmed lost in transit beyond 60 days.
Reach out.
Real human reads every return email within one business day. No bots, no decision trees, no tier-1 escalations.
returns@poofs.co →OR TEXT US AT (415) 555-POOF